Who we are
- Data – collectively all information that you submit to Sportch via the App/Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;
- Cookies – a small text file placed on your computer by this App/Website when you visit certain parts of the App/Website and/or when you use certain features of the App/Website. Details of the cookies used by this Website are set out in the clause below (Cookies);
- Data Protection Laws – any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK;
- GDPR – the General Data Protection Regulation (EU) 2016/679;
- Sportch (“we” or “us”) – Sportch of 14 Elgin Avenue, Chelmsford, Essex, CM1 1TN;
- UK and EU Cookie Law – the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;
- “User” or “you” – any third party that accesses the App/Website and is not either (i) employed by Sportch and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Sportch and accessing the App/Website in connection with the provision of such services; and
- App/Website – the App/website that you are currently using, Apple App, Android App and sportch.co.uk and any sub-domains of this site unless expressly excluded by their own terms and conditions.
a. the singular includes the plural and vice versa;
c. a reference to a person includes firms, companies, government entities, trusts and partnership:
– “including” is understood to mean “including without limitation”;
– reference to any statutory provision includes any modification or amendment of it;
For purposes of the applicable Data Protection Laws, Sportch is the “data controller”. This means that Sportch determines the purposes for which, and the manner in which, your Data is processed.
We may collect the following Data, which includes personal Data, from you:
- date of birth;
- contact information such as email addresses and telephone numbers;
- demographic information such as postcode, preferences and interests.
We collect Data in the following ways:
- data is given to us by you;
- data is received from other sources; and
- data is collected automatically.
Data that is given to us by you
Sportch will collect your Data in a number of ways, for example, when you:
- register with us and set up an account to receive our products/services;
- complete surveys that we use for research purposes (although you are not obliged to respond to them);
- enter a competition or promotion through a social media channel;
- make payments to us, through this App/Website or otherwise;
- elect to receive marketing communications from us;
- use our services;
- contact us through the App/Website, by telephone, post, e-mail or through any other means;
Data that is received from third parties
Sportch will receive Data about you from the following third parties:
- Other users
- Lawn Tennis Association
- Other sporting regulatory bodies
Data that is collected automatically
To the extent that you access the App/Website, we will collect your Data automatically, for example:
- we will collect your Data automatically via cookies, in line with the cookie settings on your phone/browser. For more information about cookies, and how we use them on the App/Website, see the section below, headed “Cookies”.
- we automatically collect some information about your visit to the App/Website. This information helps us to make improvements to App/Website content and navigation, and includes your IP address, the date, times and frequency with which you access the App/Website and the way you use and interact with its content.
Our use of Data
Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our App/Website. Specifically, Data may be used by us for the following reasons:
- improvement of our products / services;
- internal record keeping;
We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below).
When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
Who we share Data with
We may share your Data with the following groups of people for the following reasons:
- third party payment providers who process payments made over the Website – to enable third party payment providers to process user payments and refunds;
- third party service providers who provide services to us which require the processing of personal data – to help the Lawn Tennis Association keep players’ ratings of up to date;
Keeping Data secure
- We will use technical and organisational measures to safeguard your Data, for example:
- we store your Data on secure servers.
- access to your account is controlled by a password and a user name that is unique to you.
- our family of standards helps us manage your Data and keep it secure.
- Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: firstname.lastname@example.org
- If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.
You have the following rights in relation to your Data:
- access – the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
- correct – the right to have your Data rectified if it is inaccurate or incomplete.
- erase – the right to request that we delete or remove your Data from our systems.
- restrict our use of your Data – the right to “block” us from using your Data or limit the way in which we can use it.
- data portability – the right to request that we move, copy or transfer your Data.
- object – the right to object to our use of your Data including where we use it for our legitimate interests.
To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: email@example.com.
If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk/.
It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.
Links to other websites
Changes of business ownership and control
We may also disclose Data to a prospective purchaser of our business or any part of it.
In the above instances, we will take steps with the aim of ensuring your privacy is protected.
Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.
A cookie is a small file of letters and numbers that is downloaded onto your device when you visit a website. You can use your web browser to control cookies. These cookies are used to secure sessions and improve access to websites.
All Cookies used by our website are used in accordance with current UK and EU Cookie Law.
Before the website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Sportch to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the website may not function fully or as intended.
Below is a list of the cookies that we may place. We have tried to ensure this is complete and up to date, but if you think that we have missed a cookie or there is any discrepancy, please let us know:
- Session cookies – these are used to recognise you and the information you provide as you navigate through our website. Session cookies (also known as ‘temporary cookies’) only retain information about a your activities for as long as you are on the website. Once the web browser is closed, the cookies are deleted
- Functional cookies – these are used to recognise you when you return to our website. Functional cookies enable us to personalise our content for you, greet you by name and remember your preferences. We use active user cookies to identify your computer and analyse traffic patterns on our website
- Third-party cookies – these are used to collect certain information from you, on behalf of third-parties. Third-party cookies typically collect information on your behaviour, demographics or spending habits. For example, targeted marketing ensuring that you receive information on the most relevant products and services
- Flash cookies – these are independent from your web browser. Flash cookies (also known as ‘super cookies’) are designed to be permanently stored on your device, irrespective of whether cookies are deleted from your web browser
You can find a list of Cookies that we use in the Cookies Schedule, below.
You can choose to enable or disable Cookies in your phone/internet browser. By default, most phones/internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your phone/internet browser.
You can choose to delete Cookies at any time; however you may lose any information that enables you to access the website more quickly and efficiently including, but not limited to, personalisation settings.
It is recommended that you ensure that your phone/internet browser is up-to-date and that you consult the help and guidance provided by the developer of your phone/internet browser if you are unsure about adjusting your privacy settings.
For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.